Our Customer Success Stories

 

Climate Control Specialists
Birmingham, Alabama
Size: 4 employees; 1 service van; 1 installation truck;

Office manager and bookkeeper for Climate Control Specialists, Joy Nichols appreciates the user-friendly flexibility of the FACS Dispatch Board feature.  "You can see what you're doing today, this week, this month or next year. You can filter down by technician, geographic area or day.  You can download a map and schedule calls more efficiently, so you're not sending one tech all over the city.  The whole time you're looking at your dispatch board at the top of your screen, you can also be looking at your accounts receivables at the bottom of the screen…" Read complete success story

 

Ferran Services & Contracting, Inc.
Daytona, Florida
Size: 145 employees, 8 dispatchers, 107-vehicle fleet

"FACS has been a tremendous factor in our growth over the years," says Sally Bowen,
Vice President of Ferran Services & Contracting, a FACS customer for over 25 years.
Originally a Carrier Air Conditioning dealer, Ferran now provides air conditioning, electrical, plumbing and construction services and has a separate division that installs water heaters and ductwork for two public utilities. Now Bowen oversees the finances of a far more complex business with a large customer base. Bowen explains that "even though Ferran has grown into a more complicated business over the years, FACS' modular management software program has deftly handled the new challenges. You can use their software without making big changes to the way you do business…"  Read complete success story

 

 

"FACS' flexibility easily adapts to our growth"

Anderson Air Corps
Albuquerque, New Mexico
Size: 44 employees; 26 service vehicles

Over the years, Mike Salmon, president of Anderson Air Corps, has had many conversations with industry colleagues who use other software programs. "Their biggest complaint is that their software is not flexible enough to grow with their business. On the contrary, FACS has handled everything I've ever thrown at them." Salmon added, "Other companies try to take their system and force it on you, but FACS is still flexible enough to accommodate your suggestions and needs. When you find good support people such as a lawyer, accountant or software program like FACS, they are real assets to your company." 
Read complete success story

 

 

"FACS helps us grow without hiring extra office staff."

Air Control, Inc.
Clinton, Iowa
Size: 50 employees; 30 service vehicles

Before becoming a FACS Management Systems customer, Air Control needed three administrative staff to handle their $1.5 million business and eight trucks. "Many years later, thanks to FACS," Connell explained, "we've grown to $8 million annual sales and 30 vehicles, and  we still have three people in our office handling our much bigger business."  With so many big changes in their business, how was Air Control able to continue using the same FACS software system?  "FACS is extremely versatile," Connell explained, "and that versatility lets us departmentalize our different areas of business without any problems…"
Read complete success story